After Nexus One users faced serious problems with their phones, there wasn’t a way to reach Google for technical support quickly. You could either enlist help from fellow Nexus One users, or email Google, which could take up to three days for a response. Email support is not ideal to solve immediate technical problems, as Google found out.
The company has learned its lesson and is interested in hiring a Phone Support Program Manager for Android/Nexus One in Mountain View, California, where the search giant is headquartered.
A job posting for the position states, “As Phone Support Program Manager for Android and the Nexus One, you are responsible for ramping up and managing operations of Google’s telephone support for our direct-to-consumer Android/Nexus One customers. The optimal candidate will have direct experience in call center and partner management to drive customer satisfaction around their support experience.” It’s highly probable that Google will outsource its technical support operations to a call center in the near future.
This is a good step in the right direction to help users resolve their issues more quickly.
Friday, February 5, 2010
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